Terms and Conditions cili77 — A Complete Guide to Using Our Platform

1 Acceptance of Terms

By accessing, registering, or using any part of the cili77 platform — including the website, mobile app, and all related services — you hereby confirm that you have read, understood, and agree to be fully bound by these terms and conditions.

If you do not agree with any part of these terms, you are advised not to use the cili77 platform. Continued use of our platform following any changes to the terms will be considered your acceptance of those changes.

These terms should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which form part of the overall agreement between you and cili77.

2 Account Eligibility

To be eligible to use the cili77 platform, you must meet all of the following eligibility requirements at all times:

• At least 18 years of age at the time of registration
• Not subject to any legal restrictions that would prevent you from using online gambling services
• Register under your own name — not on behalf of a third party
• Have never been banned or prohibited from using the cili77 platform previously
• Possess full legal capacity to enter into this binding agreement

3 Registration & KYC Verification

The registration process at cili77 is designed to ensure the safety and integrity of the platform for all users. During registration, you are required to provide truthful, accurate, and complete information.

Registration Information

• Full name as shown on your official identification document
• National identification number (MyKad) or valid passport
• An active email address that only you have access to
• An active Malaysian mobile phone number
• Your exact date of birth

KYC Verification Process

As part of our commitment to security and anti-money laundering prevention, cili77 conducts a rigorous Know Your Customer (KYC) verification process. You may be asked to submit supporting documents including:

• A clear copy of your identification card or passport
• Proof of current address (utility bill or bank statement not older than 3 months)
• Proof of ownership of the payment method used
• Additional documents if required for compliance purposes

4 Deposit & Withdrawal

Cili77 supports a wide range of payment methods popular among users in Malaysia. All transactions are protected by 256-bit SSL encryption and processed through secure, licensed financial channels.

Deposit Policy

• The minimum deposit limit is set at the amount stated on your deposit page
• Deposits must be made using a payment method registered in your own name
• Cili77 does not charge processing fees for standard deposits.
• Deposits are typically credited to your account within minutes

Withdrawal Policy

• Withdrawals will only be processed to the same payment method used for the deposit
• Complete KYC verification is required before your first withdrawal is processed
• The standard withdrawal processing time is within 30 minutes to 24 hours depending on the payment method
• Cili77 reserves the right to request additional documentation for withdrawals exceeding certain limits.
• Pending withdrawal requests may be cancelled by the player before they are processed

5 Bonus & Promotions

Cili77 offers a wide range of exciting bonuses and promotions to our members. Each promotion has specific terms that are clearly stated — we do not believe in burying important conditions in fine print.

General Bonus Terms

• Every bonus is subject to explicitly stated rollover requirements
• Bonuses may only be claimed by eligible account holders who meet the qualifying criteria
• Only one welcome bonus is permitted per user, per household, per IP address
• Cili77 reserves the right to void any bonus obtained through unauthorized means or fraud.
• Bonuses may not be transferred or cashed out unless wagering requirements have been met
• Bonus expiry dates will be stated in the relevant promotion terms

6 Game Rules

All games offered on the cili77 platform use a Random Number Generator (RNG) that has been certified and audited by independent third parties to ensure fairness in every game round.

• Game results are final and cannot be disputed except in cases of verifiable technical failure
• In the event of a technical failure, all affected bets and wins will be voided
• Players are responsible for ensuring a stable internet connection while playing
• Cili77 is not responsible for any losses arising from connectivity issues on the player's end.
• Minimum and maximum betting limits are stated within each game

7 Prohibited Conduct

To protect the integrity of the platform and safeguard all users, the following activities are strictly prohibited on cili77:

• Use of automation software, bots, or scripts to play or access the platform
• Collusion between players to gain an unfair advantage
• Money laundering through the gaming platform
• Creating multiple accounts or using false identities
• Exploiting bugs or technical errors for unauthorized gain
• Threats, harassment, or abusive behaviour towards the cili77 team or other players
• Any form of fraud or deceptive activity related to bonuses or promotions

8 Privacy & Data Security

Cili77 respects your privacy and is committed to protecting your personal data in accordance with strict security standards. All personal information is handled in accordance with Privacy Policy our detailed.

• Your personal data will not be sold to third parties without your consent
• Your account information is protected by 256-bit SSL encryption at all times
• Cili77 uses a two-factor authentication (2FA) system for additional account security.
• You are responsible for maintaining the confidentiality of your password and login credentials
• Any suspected unauthorised access must be reported to our support team immediately

9 Limitation of Liability

Cili77 is not liable for any indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to:

• Financial losses resulting from unfavorable game outcomes
• Service disruptions caused by factors beyond our control
• Losses arising from third-party technical failures
• Changes in laws or regulations affecting the availability of services

In all circumstances, the maximum liability of cili77 to any user is limited to the total amount actually deposited by that user within the 30 days prior to the claim.

10 Account Closure & Suspension

Whether by you or by cili77, accounts may be closed or suspended under certain circumstances.

Closure by Player

• You may close your account at any time by contacting customer support
• Any valid balance will be refunded once all KYC requirements have been fulfilled
• Bonuses that have not met the wagering requirements will be automatically forfeited

Closure by cili77

• Cili77 reserves the right to close or suspend accounts that violate these terms.
• Accounts inactive for more than 12 months are subject to inactivity fees in accordance with the prevailing policy
• Users will be notified via their registered email before any account closure action is taken, except in cases of clear fraud

11 Responsible Gaming

Cili77 takes responsible gaming seriously. We believe gambling should remain a form of entertainment, not a source of stress or financial hardship.

• Self-imposed deposit limit tools are available in your account settings
• Account cooling-off options ranging from 24 hours to 6 months can be activated at any time
• A self-exclusion program remains available for those who need it
• Professional help resources and information are available through the Responsible Gaming our

12 Terms Amendment

Cili77 reserves the right to amend, modify, or update these terms and conditions at any time without prior notice. However, we make every effort to inform users of material changes through:

• In-platform notifications displayed upon login
• Email to your registered email address
• Announcements on the platform's homepage

The date these terms were last updated will always be shown at the top of this document. Continued use of the cili77 platform after any changes to the terms are published constitutes full acceptance of the latest version of those terms.

If you have any questions about these terms and conditions, please contact our customer support team via live chat, available 24 hours a day, 7 days a week. We are always ready to provide the clarification you need.